RETURN & REFUND

Last updated: February 10, 2025

We want you to be 100% satisfied! If you’re not happy with your order, we’re always here to help.

Returns & Exchanges

• You may return any item within 30 days of delivery for a full refund or exchange.
• Items must be unused, in original condition, and with all accessories/packaging.
• To start a return, please email us at [email protected] with your order number and reason for return.
• We will provide you with the return address and instructions.
• Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g. defective or wrong item sent).
• We do not accept returns of:
  • Gift cards
  • Downloadable software/digital products
  • Health & personal care items

Refunds

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed to your original payment method within 10 business days.
• Shipping fees and taxes are non-refundable (except for returns due to our error).

Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please check with your bank or credit card provider.
• If you still have not received your refund, contact us at [email protected].

Exchanges

• We only replace items if they are defective or damaged.
• For exchanges, email [email protected] within 30 days of delivery.

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
• If the item was not marked as a gift, the refund will be sent to the gift giver.